Customer Support Field Inventory Control Assistant

Job Summary:

The Customer Support Field Inventory Control Assistant will work closely with Sales and Customer Support.  This role will require the coordination of all consigned and product field inventory and processing customer orders.  The Customer Support Field Inventory Control Assistant will work closely with the Logistics Specialist regarding all field inventory control processes including shipments of new product, inventory reconciliations, cycle counts and physical inventory audits and the return of expired product from the field. This role will also be responsible for processing customer orders and reviewing orders for accuracy.

 

 

Essential Duties and Responsibilities:

  • Develop and maintain strong, internal working relationships across ConforMIS.
  • Understand the objectives, responsibilities, and mission of the Customer Service & Sales department and works towards those goals.
  • Prioritize and plan work activities; adapt for changing conditions.
  • Process sales orders for consigned inventory requests. Monitor and ensure consignment shipments are confirmed picked up and delivered as scheduled.
  • Send notifications of required field inventory returns, including excess, damaged, expired or soon to expire items.
  • Work with Logistics Specialist to conduct quarterly field inventory reconciliations of consignment locations of ConforMIS Field Sales Reps and Distributors with consigned inventory according to pre-defined schedules; including cycle counts and physical inventory audits.
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Process sales orders from implant request forms and CT scans in a call center environment according to established department policies and procedures.
  • Verify customer, image, and patient records to ensure the information is current and accurate.
  • Respond to phones calls from external and internal stakeholders regarding order status.
  • Process delivered order forms.
  • Provide back-up support to Customer Support department as needed.
  • Other responsibilities as assigned.

Qualifications:

  • Associates degree in Business Administration or related field is preferred
  • 1+ years’ work experience in one of the following areas is required: Logistics, Customer Support, Sales Administration, call center. Medical device or pharmaceutical experience preferred.
  • Experience with ERP database programs preferred (e.g. Oracle, SAP)
  • Strong working knowledge of Excel and other Microsoft Office Suite products

Skills, Abilities, and Competencies Required:

  • Excellent written and verbal communication skills.
  • Able to work accurately in a fast-paced, hectic, ever-changing environment with strong attention to detail.
  • Demonstrated ability to monitor own work to ensure quality, accuracy and thoroughness.
  • Strong organizational, analytical and time-management skills.
  • Able to self-motivate and work both independently and as part of a team.
  • Strong, accurate typing and alphanumeric skills.
  • Proven abilities to maintain organized systems for filing, communications and follow-up.
  • Sense of urgency and ownership of the job; prioritizes and plans work activities; adapts for changing conditions.
  • Strong organizational, analytical and time-management skills.
  • Demonstrated ability to manage multiple, simultaneous projects and priorities effectively.
  • Demonstrated strong interpersonal skills and maturity in working with all levels of the organization and medical professionals.
  • Excellent problem analysis and problem-solving skills.
  • Ability to work a flexible schedule to include evenings and/or weekend coverage.
  • ConforMIS is an Equal Opportunity Employer
Upload Resume