1. Information We Collect
Our primary goal in collecting information from Users is to provide a Site with integrity and to enable us to provide you with efficient and professional products and services.
In general, Conformis does not collect “personal identifiable information” (PII) about you, except when you knowingly provide such information as the result of the use of one or more of the features of the Site. Although you do not have to provide us with any personal information to visit the Site, you may not be able to fully utilize all of the services on the Site if you choose not to provide certain information. If you do choose to give us personal identifiable information through the Site, we will collect and retain that information in accordance with the above Data Protection Statement.
(a) User Information: To request information concerning our products and services, Users may contact us using our online request form or automated email, where they are required to provide us with User information, including personal identifiable information such as name, entity/practice name, address, telephone number, email and other information. We may also collect other types of non-personal information (information that, by itself, cannot be used to identify or contact you), such as demographic information (your age, gender, income, education, profession, zip code, etc.) and information about your personal interests, which we may associate with personal identifiable information. Furthermore, to access certain features available on the Site, Users must register using our online registration form, where they are required to provide us with User information, including personal identifiable information such as name, address, telephone, email and other information.
(b) Usage Information: We also automatically track certain information about Users based upon their behavior in the Site. Such information may include the URL from the webpage that the User accessed prior to accessing the Site, the URL for the webpage next accessed by the User after leaving the Site, the User’s browser, and the User’s IP address.
(c) Information Not Collected: We will never ask you for personal information such as your social security number, any banking, credit card or credit history information, and such information should not be submitted to Conformis or posted on the Site. For any direct patient payments for Platinum Services℠, we use third-party services for payment processing. Any payment information is provided directly to our third-party payment processors whose use of your personal information is governed by such third-party’s privacy terms.
2. Third Party Sites
Users may be redirected from the Site to a third party site in order to access such third party’s information, or to use such third party’s online tools. Users may provide that third party with personally identifiable information, or other information which may be requested or collected by such third party. Conformis does not have access to that information, and a User’s disclosure of such information to a third party is at its own risk and subject to such third party’s privacy terms.3. Our Use of Information
Generally, we use information about our Users to analyze Site usage, to improve our content, products and service offerings and to customize our Site’s content, layout, and services to meet our Users’ needs. We use information to process User requests, to contact Users regarding their use of, changes to, or new products or services that we offer, and to do internal research on our Users’ demographics, interests, and behavior to better understand and serve our Users. We may use information to market our products and related services, including special offers and promotions. These marketing and promotional materials may be sent to you by postal mail, email or other means. However, the individual or organization will always be given the opportunity to elect to “opt out” to not to receive further marketing information from us. See Section 8 below for ways to opt out. Finally, we may use your information to complete transactions requested by you.
3. Our Disclosure of Information
Conformis’ policies regarding the disclosure of User information are as follows:
We do not sell, rent or loan User information to any third party.
We may occasionally aggregate our User information and disclose such information to third parties in aggregate form for a number of business purposes, including running and enhancing the Site. In these situations, we do not disclose any information that could be used to personally identify our Users.
Occasionally, we may disclose User information to third parties we engage to facilitate our services. In such instances, we obligate those third parties to conform to our privacy standards. In addition, our corporate policies require that employees with access to confidential information about our Users may not use or disclose the information except for Conformis’ business use.
4. Security Measures to Safeguard Information
The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect User information from unauthorized access and improper use. From time to time, we review our security procedures in order to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.
6. Security and Browsers
Any time a User enters information on the Site, we encrypt it using Secure Socket Layer (SSL) technology. SSL protects information as it crosses the Internet. To support this technology, Users need an SSL-capable browser, preferably with strong encryption. Conformis recommends the following browsers: IE11, Edge, Firefox or Google Chrome.
7. Opt-Out Options
8. Contact Us